Refund policy

Last Updated: September 12, 2023

1. Refund Eligibility

 

1.1 Product Issues: If you receive a product that is damaged, defective, or significantly different from the description provided on GrowthRider, you may be eligible for a refund.

 

1.2 Cancellation: If you cancel your order before it has been processed or shipped, you may be eligible for a refund.

 

2. Refund Process

 

2.1 Contact Customer Support: To request a refund, contact our customer support team within 7 days of receiving the product or canceling your order.

 

2.2 Provide Information: You may be required to provide details about the issue, including photographs or other evidence, to support your refund request.

 

2.3 Refund Approval: Refunds are subject to approval, and eligibility criteria may apply.

 

3. Refund Method

 

3.1 Payment Reversal: Refunds will be processed using the original payment method used for the purchase.

 

3.2 Processing Time: Refunds may take 3 weeks to process and reflect in your account.

 

4. Non-Refundable Items

 

4.1 Certain Items: Some products or services may be non-refundable, and this will be clearly stated at the time of purchase.

 

5. Contact Us

 

For questions or concerns regarding refunds, please contact our customer support team at customercare@truvicventures.in.

 

[End of Refund Policy]

 

These Terms of Service and the Refund Policy constitute the entire agreement between you and GrowthRider regarding your use of the platform and services. We reserve the right to amend these terms at any time, and any changes will be posted on the platform. Your continued use of GrowthRider after the posting of changes constitutes your acceptance of the updated terms.

 

Thank you for choosing GrowthRider.

 

 

 

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